The European Festival Awards 2019 winners
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Ticketmaster criticised for changing refund policy amid the global coronavirus pandemic

Ticketmaster has come under fire for altering its refund policy amid the global health pandemic which has ground the live entertainment industry to a halt for the foreseeable future.

As Digital Music News reports, the ticketing giants have quietly altered the subtle language in their refund policy which could be harmful to the gig going fan. Their previous policy clearly stated that refunds are available if your event is postponed, rescheduled or cancelled, with the only exception reserved for MLB games and US Open events. However, this was recently updated with new language which says only cancelled events are eligible for refunds, and not ‘postponed or rescheduled’ ones.

The page reads: “If an event organiser is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed.”

The retailer encourages fans who can no longer attend a rescheduled event to sign up and sell their tickets on Ticketmaster’s resale marketplace. This new policy page states it was published on March 12th which has been pointed out by eagle-eyed fans is the same exact day parent company Live Nation announced it would be posponing all of its imminent tours.

In a statement provided to the New York Times, Ticketmaster have defended their change of policy implying that nothing has greatly changed: “In the past, with a routine volume of event interruptions, we and our event organizers have been able to consistently offer more flexibility with refunds for postponed and rescheduled events.

Adding: “However, considering the currently unprecedented volume of affected events, we are focused on supporting organizers as they work to determine venue availability, new dates and refund policies while rescheduling thousands of events in what continues to be an evolving situation.”

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